About us and other useful tid-bits
We think every bride deserves to have a party that represents her without making the Maid of Honor go broke, insane, or both in the process. We do the hard work to come up with the most fun and witty designs, the most flattering shirts, cutest decorations and create the most instagrammable accessories on earth. That way, you can focus solely on partying like there's no tomorrow.
How long 'till I get my stuff?
We know that a bachelorette party is a once-in-lifetime kinda deal, so we strive to make sure you get your items on-time and in party-ready condition.
ORDER TURN-AROUND TIME
Normal orders: 1—48 hours on weekdays.
Custom orders: 1—3 weeks depending on the item.
We ship very quickly Mon-Fri, often within one day of receiving your payment, but always within 3-5 days of payment. In keeping with our "work-hard, play-hard" philosophy, weekends around here are a bit more flexible, but we always check the order notes and party dates you give us to ensure we don't miss your deadline. :)
Occasionally we run out of stock of certain sizes, or we'll need to customize or print shirts just for you, and that may delay shipment by 1-2 weeks. If we do not have an item you ordered in stock, we will email you right away to let you know and work on a solution that works for you. Please let us know when the date of your party is and we'll make sure that we get your order to you in time!
SHIPPING TIME WITHIN THE US 🇺🇸
First Class mail (our normal shipping method unless you upgrade to somethin' fancy): 3-5 business days
Priority Mail: 2-3 business days
Priority Express Mail: 1-2 Business days
We're located in California, so the closer you are to our side o' the country, the faster you can expect your package to magically arrive at your door.
SHIPPING TIME TO CANADA🍁
10-15 business days from time of shipment
SHIPPING TIME TO EVERYWHERE ELSE 🌏
15-21 business days from time of shipment
Shipping does not cover custom/import fees. Unfortunately we have about zero percent control over that part of the process. Tracking information for your purchase is provided via email when your order ships.
60 day money-back guarantee! (Say waaaa?!)
If you don't like it, we'll take it back. Simple as that. And you've got two whole months to make up your mind. If you are unsatisfied with your experience for any reason, we will gladly issue you a full refund (excluding shipping cost) or exchange within 60 days of your order date. Please read further for more information on our refund and exchange policies.
REFUNDS AND EXCHANGES
We will accept your returned item(s) back for a full refund (excluding shipping cost). Please note that damaged items will be returned to the sender so we ask that you ship your order back with the same care that it was shipped to you. Please note that our refund or exchange guarantee does not apply to custom orders, items not in their original condition, or items that have been modified at the customer's request.
ALL RETURNS/EXCHANGES/LOVE LETTERS AND CUPCAKES SHOULD BE MAILED TO:
For all comments, issues, or questions regarding payment, shipping, refunds, exchanges, or just to generally shoot the shit with us, please email us at Info@bachette.com.
Why no phone number you ask? It's not that we don't want to talk to you, or that we're secretly just very stylish and funny robots masquerading as humans. The truth is we're still kinda in that "Poor but Sexy" phase, and therefore just aren't quiiiite big enough of a team to have someone staffed at the phone at the moment. We're working on it though, and we answer emails fast—pinky promise!
Terms and Conditions
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