About us and other useful tid-bits
We think every bride deserves to have a party that represents her without making the Maid of Honor go broke, insane, or both in the process. We do the hard work to come up with the most fun and witty designs, the most flattering shirts, cutest decorations and create the most instagrammable accessories on earth. That way, you can focus solely on partying like there's no tomorrow.
How long 'till I get my stuff?
We know that a bachelorette party is a once-in-lifetime kinda deal, so we strive to make sure you get your items on-time and in party-ready condition.
ORDER TURN-AROUND TIME
The times quoted below are our norms but not guaranteed. If you need something to ship urgently, in less than 2 weeks, please reach out to us to let us know. You can do this before ordering as well to be safe. We make most of our items in house and that means it can take us 1-2 weeks to ship even small orders depending on how many orders are in our queue.
Normal orders: 1- 5 days on weekdays.
Custom orders: 1—3 weeks depending on the item.
Mon-Fri, we typically ship within 1-5 days of receiving your payment. In keeping with our "work-hard, play-hard" philosophy, weekends around here are a bit more flexible, but we always check the order notes and party dates you give us to ensure we don't miss your deadline. :) If you need something quickly, please let us know and we'll be happy to help you as best as we can.
Occasionally we run out of stock of certain sizes, or we'll need to customize or print shirts just for you, and that may delay shipment by 1-2 weeks. If we do not have an item you ordered in stock, we will email you right away to let you know and work on a solution that works for you. Please let us know when the date of your party is and we'll make sure that we get your order to you in time!
SHIPPING TIME WITHIN THE US 🇺🇸
Bachette is currently offering free shipping on all USA orders of $100 or more! This may be a limited time deal, so get it while it's hot!! 😉 This free shipping offer is valid for shipments only to the USA 50 states.
The numbers of days quoted below are after we give the package to USPS or Fedex, after we make your products (timeframes for production are quoted above). If you need something super fast, please reach out to us ahead of ordering so we can tell when we can ship your order by based upon our current order queue. We will not issue refunds for packages that don't arrive "on time". I'm sure you can guess that we have a LOT of customers who like to wait until the last minute to order, which is not our fault, so please plan accordingly ;)
First Class mail (our normal shipping method unless you upgrade to somethin' fancy): 3-5 business days
Priority Mail: 2-3 business days
FedEx Ground: Usually 2-3 business days
FedEx Express 2-day: Usually 2 business days
Please note that Bachette.com reserves the right, at our sole discretion, to substitute FedEx Ground or FedEx Express shipping on any order. FedEx Ground and FedEx Express are typically as fast or faster than USPS Priority Mail and are considered to be "upgraded" shipping methods compared to USPS First Class or Priority Mail shipping. Fedex 2-Day shipping is two business days and does not include weekend deliveries.
We're located in the western USA, so the closer you are to our side o' the country, the faster you can expect your package to magically arrive at your door.
SHIPPING TO CANADA🍁
We currently only offer FedEx International to Canada. It's slightly more expensive, but way more reliable and much faster than regular mail. Shipping prices depend on what you've ordered in terms of size and weight and will be shown at checkout.
*Customs Fees: All international customers are responsible for any taxes, VAT fees or other duties charged by customs at the country of delivery. If you are concerned about taxes or duties, please look into this before you order.
SHIPPING TIME TO EVERYWHERE ELSE 🌏
Bachette ships to many other international destination on our Bachette Etsy Store.
30 day money-back guarantee! (Say waaaa?!)
If you don't like it, we'll take it back. Simple as that. And you've got two whole months to make up your mind. If you are unsatisfied with your experience for any reason, we will gladly issue you a full refund (excluding shipping cost) or exchange within 30 days of your order date. Please read further for more information on our refund and exchange policies.
REFUNDS AND EXCHANGES
We will accept your returned item(s) back for a full refund (excluding shipping cost). Please note that damaged items will be returned to the sender so we ask that you ship your order back with the same care that it was shipped to you. Please note that our refund or exchange guarantee does not apply to custom orders, items not in their original condition, or items that have been modified at the customer's request.
ALL RETURNS/EXCHANGES/LOVE LETTERS AND CUPCAKES SHOULD BE MAILED TO:
Terms and Conditions
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